Overview

In 2020, Compensa sought to enhance the efficiency of its insurance products sales platform and associated sales tools. The objective was to provide a solution tailored to the sale of insurance products and services, streamlining the sales process, and improving customer service. The platform needed to accelerate sales processes for field salespeople, handle payment processing, manage calculations, and support tasks like surveys and document generation.

Objectives

The primary objectives of the project were:

• Accelerate and facilitate sales and customer service processes for field salespeople.

• Streamline payment processing, calculation handling, surveys, and document generation.

• Optimise the information flow, providing a consistent view of products across the organisation.

• Offer a powerful tool for sales teams to manage their processes more effectively.

• Improve reporting and analysis processes.

• Ensure faster updates of information across different systems.

The Challenge

Compensa faced several key challenges, including:

• The need to streamline sales and customer service processes to improve operational efficiency.

• Ensuring smooth information flow, analysis, and reporting across the organisation.

• Providing a consistent view of insurance products, ensuring accurate and real-time information is available to sales teams and management.

• Creating a powerful tool for sales teams to boost their efficiency in handling insurance products.

• Improving the speed of updates from various systems, ensuring timely access to information for decision-making.

• Enhancing the reporting processes to deliver better insights for business strategy.

The Solution

To address these challenges, a dedicated system was developed for insurance companies and sales networks, focusing on the following components:

1. Dedicated System:
   A system specifically designed for insurance companies, facilitating the sale of products and services. It helped streamline sales, customer service, and administrative tasks for field salespeople.

2. Calculation and Payment Systems:
   The solution included the design and implementation of systems for handling calculations and payment processing. This ensured seamless operations in managing payments and insurance product calculations, while also supporting surveys and document generation processes.

Results and Benefits

By implementing this tailored solution, Compensa achieved several key outcomes:

• Faster and more efficient sales processes, leading to enhanced productivity for field salespeople.

• Streamlined payment processing and calculation management, reducing errors and improving operational speed.

• A consistent view of insurance products, ensuring up-to-date information is available across the organisation.

• A powerful tool for sales teams, enabling them to manage their tasks effectively and improve overall performance.

• Enhanced reporting and analysis, providing more detailed insights for better business decision-making.

• Faster information updates, ensuring timely access to critical data.

By integrating a dedicated platform and advanced sales tools, Compensa was able to significantly improve its internal processes, leading to better customer service and increased operational efficiency in the sale of insurance products.